FAQs
How long should I rest my coffee?
We find our coffees are best brewed 5-14 days post-roast when the flavours has opened up, offering more clarity to your cup.
Though coffee is a non-perishable product that is safe to consume for a year, we believe the optimal period to consume our coffee is from 1 week to within 3 weeks of roast date for you to enjoy them at their peak.
How long will it take for my order to reach me?
Orders placed by 12 P.M. GMT +08:00 will be processed the same day and dispatched the next business day.
We use SF Express for all standard deliveries and while we cannot guarantee next day delivery, we find the service highly reliable with no more than a five business days wait.
Standard Delivery : 3 – 5 business days
Express Delivery : 1 – 2 business days
Enter your shipment waybill number to track your order here.
Do you have roasted coffee in stock?
We roast all our coffee to order, by hand and in small batches. Which means that we do not stock on roasted coffee. We strongly believe that coffee best express themselves when freshly roasted.
Why do you only sell whole beans and not ground?
The importance of grinding fresh is emphasized by the volatile nature of the aromatic gases trapped inside the coffee beans. Once ground, these aromatic gases escapes and coffee very quickly loses flavour.
While it’s critical to grind fresh, grind size - that varies between brew methods, is equally important in how your coffee extracts and tastes. To ensure you get the most out of our coffee with your preferred brew method, we only ship whole beans.
How do you roast your coffee?
Our roast style is heavily influenced by the Scandinavian light roast. We believe roasting light allow us to preserve and showcase the natural flavours of each unique coffee we import.
Depending on origin, processing, varietal and roast degree, you will experience different levels of acidity. Our espresso roast are developed further to bring you slightly more body and sweetness to enjoy on an espresso machine, whereas our filter roast brings out more delicate nuances which is best experienced hand brewed.
What is Third Wave Water?
Third Wave Water is a packet of all-natural minerals that when mixed with distilled water creates the optimum water to brew coffee. If you have more questions on Third Wave Water, we encourage you visit their FAQ page. And if you can't find an answer you're looking for, reach out to one of us at our Business Whatsapp line at +673 897 8223. We're more than happy to assist you!
How do I use my KRUVE Brewler and Sifter?
We couldn’t answer it better than KRUVE themselves. We encourage you to visit them at their FAQ page for guidance from calibrating your grinder at home to brewing and tasting sensory guides.
I own a business and I'd like to serve your coffee to my customers. Do you have wholesale offers?
We sure do! We are also the authorized importer and distributor for some lines of great products that we offer wholesale pricing on. If you'd like to stock your shelves or offer these products to your customers, we'd love to hear from you! Even if you don't see what you're after on our online store, chances are we can source them for you.
Tell us a little bit more about you by filling up the wholesale form and we’ll be in touch.